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Terms & Conditions

1. Bookings & Appointments

All bookings at Emma's Beauty Room are subject to confirmation. Once you submit a booking request, I will personally review and confirm your appointment. Your booking is not guaranteed until you receive confirmation from me.

Please arrive on time for your appointment. If you arrive late, your treatment may need to be shortened to avoid affecting other clients, but the full price will still apply.

As I work from a home salon, I will provide you with the full address and any parking or arrival instructions once your booking is confirmed.

2. Consultation Forms

Certain treatments require you to complete a consultation form before your appointment. This helps me ensure the treatment is safe and suitable for you.

Please complete any requested consultation forms honestly and in full. Failure to disclose relevant information may affect the safety or outcome of your treatment.

3. Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, please give me at least 48 hours' notice.

Cancellations or changes made with less than 48 hours' notice may result in a cancellation fee or affect your ability to book future appointments.

I understand that emergencies happen. If something unexpected comes up, please contact me as soon as possible and I'll do my best to accommodate you.

4. Payment

Payment is due at the end of your appointment.

I accept Cash, Card, and Bank Transfer.

All prices are displayed in GBP (£) and include any applicable taxes. The price you see is the price you pay – no hidden fees.

5. Aftercare & Refunds

I take pride in my work and want you to be completely happy with your treatment. If you are unhappy with the result, please contact me within 7 days of your appointment.

I will require photo evidence or an in-person consultation to assess the issue. If a problem is identified, I will offer to fix or redo the treatment at no extra charge within this 7-day period.

Refunds are not offered for completed services, but I am committed to making things right if there is a genuine issue with your treatment.

6. Home Salon Etiquette

Emma's Beauty Room is located within my home. I kindly ask that you respect my home and workspace during your visit.

Please do not bring additional guests or children to your appointment unless previously agreed with me.

I reserve the right to refuse or terminate a treatment if a client behaves inappropriately or makes me feel uncomfortable.

7. Your Privacy & Data Protection

I am committed to protecting your personal information and handle all client data in accordance with UK GDPR regulations.

Any information you provide, including consultation forms and contact details, will be stored securely and used only for the purposes of providing your treatments and managing your appointments.

I will never share your personal information with third parties without your consent, except where required by law.

8. General

By booking an appointment with Emma's Beauty Room, you confirm that you have read and agree to these Terms & Conditions.

I reserve the right to update these terms from time to time. Any changes will apply to bookings made after the update.

If you have any questions about these terms, please don't hesitate to get in touch before booking.